Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the standard shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 2-3 weeks depending on your location and the selected white-glove service.
Do you offer international shipping?
Currently, Knock Knock ships exclusively within the continental United States and Canada. We are working on expanding our logistics to reach more countries soon.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery status in real-time.
Are your wood products sustainably sourced?
Yes, we pride ourselves on sustainability. 90% of our wooden furniture is crafted from FSC-certified timber and reclaimed materials to ensure a minimal environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.